Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

When you create an account or use our services, we may collect:

Account Information: Name, email address, phone number, password
Profile Information: Profile picture, preferences, dietary restrictions
Payment Information: Credit/debit card details, mobile wallet information (processed securely by third-party payment processors)
Location Information: Address, GPS coordinates (with your permission)
Contact Information: Messages sent through our contact form

1.2 Transaction Information

Order history and details
Reservation information
Payment transactions
Ratings and reviews you submit
Communications with restaurants and support

1.3 Automatically Collected Information

When you access our platform, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, search queries
Cookies and Tracking: Session data, preferences, authentication tokens
Log Data: Server logs, error reports, access times

1.4 Restaurant Partner Information

For restaurant accounts, we additionally collect:

Business name, address, and contact information
Business registration documents
Food safety certifications and licenses
Menu items, pricing, and availability
Bank account details for payments
Restaurant photos and descriptions

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Create and manage your account
Process reservations and orders
Facilitate pickup and payment
Connect you with restaurant partners
Provide customer support
Send order confirmations and notifications

2.2 Platform Improvement

Analyze usage patterns and trends
Develop new features and services
Optimize user experience
Conduct research and analytics
Test and improve platform performance

2.3 Communication

Send transactional emails (order confirmations, receipts)
Provide customer support and respond to inquiries
Send promotional offers and updates (with your consent)
Notify you of important service changes
Request feedback and reviews

2.4 Security and Fraud Prevention

Verify identity and prevent unauthorized access
Detect and prevent fraudulent transactions
Monitor for suspicious activity
Enforce our Terms of Service
Protect users and restaurant partners from harm

2.5 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our legal rights
Resolve disputes

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Restaurant Partners

When you make a reservation, we share necessary information with the restaurant:

Your name and phone number
Order details and pickup time
Special requests or notes

3.2 Service Providers

We engage third-party companies to perform services on our behalf:

Payment Processors: To process transactions securely
Cloud Hosting: To store data and host our platform
Analytics Providers: To analyze usage and improve services
Email Services: To send notifications and communications
SMS Providers: To send text message notifications

These providers have access only to information needed to perform their functions and are obligated to maintain confidentiality.

3.3 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal obligations or court orders
Protect and defend our rights or property
Prevent fraud or illegal activity
Protect the safety of users or the public
Respond to government requests

3.4 Business Transfers

If SavEat is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (deleted when you close your browser) and persistent cookies (remain until deleted or expired).

4.2 How We Use Cookies

Essential Cookies: Required for authentication and platform functionality
Performance Cookies: Help us understand how users interact with the platform
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Help us analyze traffic and improve services

4.3 Your Cookie Choices

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies
Clear cookies when closing the browser

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data transmitted over the internet is encrypted using SSL/TLS
Secure Storage: Passwords are hashed and salted before storage
Access Controls: Limited access to personal data on a need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Monitoring: Continuous monitoring for suspicious activity
Secure Development: Following security best practices in code development

5.2 Your Responsibility

You are responsible for:

Maintaining the confidentiality of your password
Logging out after using shared devices
Notifying us of any unauthorized access
Using strong, unique passwords

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

6. Your Rights and Choices

6.1 Access and Control

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and personal data
Portability: Receive your data in a structured, commonly used format
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in emails
Adjusting your notification settings in your account
Contacting us directly

Note: You cannot opt out of transactional emails (order confirmations, receipts, service updates).

6.3 Location Data

You can control location access through your device settings. Disabling location services may limit some features of our platform.

6.4 Account Deletion

You may delete your account at any time by contacting us. Upon deletion:

Your personal information will be permanently deleted
Some information may be retained as required by law or for legitimate business purposes
Transaction records may be retained for accounting and legal compliance
Anonymized data may be retained for analytics

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill transactions
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

7.1 Retention Periods

Account Information: Retained while your account is active and for 2 years after closure
Transaction Records: Retained for 7 years for tax and accounting purposes
Payment Information: Not stored by us; retained by payment processors per their policies
Communication Records: Retained for 3 years
Log Data: Retained for 90 days

8. Children's Privacy

SavEat is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. These countries may have data protection laws that differ from Pakistani law.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

Standard contractual clauses approved by relevant authorities
Ensuring recipients are certified under appropriate frameworks
Implementing additional security measures

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our platform. This Privacy Policy applies only to information collected by SavEat.

10.1 Social Media

If you connect your account to social media platforms or share content from SavEat on social media, those platforms may collect information about you according to their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes:

We will update the "Last Updated" date at the top
Significant changes will be communicated via email or prominent notice
Your continued use after changes constitutes acceptance
Previous versions will be archived and available upon request

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of sale of personal information
Right to non-discrimination for exercising your privacy rights

Note: SavEat does not sell personal information to third parties.

13. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer: [email protected]
General Inquiries: [email protected]
Address: 200, Street 1, I-10/3, Islamabad, Pakistan
Phone: +92 (51) 1234567
Contact Form: Submit a Privacy Request

We will respond to your request within 30 days.