Frequently Asked Questions

SavEat is a platform that connects you with local restaurants to rescue surplus food at discounted prices. We help reduce food waste while saving you money on delicious meals.

Simply browse available restaurants, reserve a surprise bag at a great price, pick it up during the specified time window, and enjoy your meal while helping the environment!

A surprise bag contains surplus food from restaurants that would otherwise go to waste. The contents vary daily based on what's available, but you'll always get great value - typically worth 2-3 times what you pay.

No, the contents are a surprise! However, you can see the restaurant type and cuisine, and the restaurant will inform you of any allergens when you pick up your bag.

You can typically save 50-70% off the original price. A bag that costs Rs. 300-500 might contain food worth Rs. 1000-1500!

Absolutely! The food is perfectly safe and fresh. It's surplus food that restaurants prepared but didn't sell by the end of service. All partner restaurants follow strict food safety standards.

Pickup times vary by restaurant, usually at the end of their service hours. Each listing shows the specific pickup window. Make sure to collect your bag during this time.

You can pay through our app using credit/debit cards, mobile wallets (JazzCash, Easypaisa), or at the restaurant when you pick up your order.

Yes, you can cancel your reservation up to 2 hours before the pickup time for a full refund. Please be mindful as late cancellations affect our restaurant partners.

If you own or manage a restaurant and want to reduce food waste while reaching more customers, sign up as a restaurant partner through our registration page. Our team will contact you within 24-48 hours.

While you can't customize the contents of your surprise bag, you can filter restaurants by cuisine type. Always inform the restaurant staff about your allergies or dietary restrictions when picking up your order, and they'll let you know what's inside.

Restaurants update availability in real-time. If a bag becomes unavailable after you've reserved it, we'll notify you immediately and issue a full refund. This rarely happens as restaurants are careful about their listings.

Yes! After picking up your order, you can rate the restaurant and leave a review. Your feedback helps other users and helps restaurants improve their service.

We're currently expanding across Pakistan. Use the location search on our homepage to see available restaurants in your area. Don't see any? Sign up for notifications when we launch in your city!

Food waste is a major contributor to climate change. When food ends up in landfills, it produces methane, a potent greenhouse gas. By rescuing surplus food, every meal you save with SavEat helps reduce carbon emissions and conserve the resources used to produce that food.